Shipping policy

Shipping policy


Thank you for choosing SCOUPS Ladle  for your culinary needs! We are committed to ensuring your order arrives safely and promptly. Please take a moment to review our shipping policy below:


  1. Processing/Shipping Time:

   - Orders are typically processed within 1-2 business days after payment confirmation.

   - Please note that orders placed on weekends or holidays will be processed on the following business day.


  1. Shipping Methods:

   - We offer standard and expedited shipping options to accommodate your needs.

   - Shipping rates and estimated delivery times will be provided during the checkout process.


  1. Domestic Shipping times:

Canada Shipping

   - We ship to addresses within Canada from Toronto.

   - Depending on how far the shipping address is from Toronto, delivery can take from 2 to 8 days from shipment day.


  1. International Shipping:

United States Shipping:

   - We provide United States shipping which typically takes 5-7 days.

   - See shipping costs at checkout.

UK Shipping:

   - Now shipping from the UK to the UK, which typically takes 2-3 days.

   - See shipping costs at checkout.

International Shipping:

   - We also ship worldwide.

   - Please check shipping costs at checkout.

   - Customs and duties may apply.


  1. Order Tracking:

   - Once your order has been shipped, you will receive a confirmation email with tracking information. You can also track your order through your SCOUPS account.


  1. Shipping Delays:

   - While we strive for timely delivery, please be aware that unforeseen circumstances, such as weather conditions or carrier delays, may affect delivery times. We appreciate your understanding in such situations.


  1. Shipping Address:

   - It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address during checkout. SCOUPS is not liable for orders shipped to incorrect or incomplete addresses provided by the customer.


  1. Lost or Stolen Packages:

   - If your package is marked as delivered but you have not received it, please contact us within 48 hours of the delivery notification. We will work with the carrier to locate your package.


  1. Returns Due to Shipping Issues:

   - If your order is returned to us due to an incorrect address provided by the customer, refusal of delivery, or failure to collect the package from the carrier, additional shipping fees may apply for reshipment.


  1. Contact Us:

   - If you have any questions or concerns about your order or our shipping policy, please feel free to reach out to our customer support team at Scoups@scoupsspoon.com


Thank you for choosing SCOUPS. We appreciate your trust and look forward to serving you in the kitchen!