Refund policy
Returns
We understand that sometimes a product may not meet your expectations, and we are here to assist you. Please take a moment to review our Returns Policy below:
- Eligibility:
- We accept returns within 60 days from the date of purchase.
- Eligible Products:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when it was received.
- Return Process:
- To initiate a return, please contact our customer support team at Support@ScoupsSpoon.com with your order number and reason for return. Our team will guide you through the process.
- Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is due to a mistake on our part or a defective product.
- Refunds:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to the original method of payment within 7-10 business days.
- Exchanges:
- If you received a damaged or defective product, please contact us immediately. We will arrange for a replacement to be sent to you at no additional cost.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please notify us within 48 hours of receiving the product. Include clear photos of the damaged or defective item in your email to expedite the process.
- Contact Us:
- If you have any questions or concerns about your return or our Returns Policy, please feel free to contact our customer support team at SCOUPS@scoupsspoon.com
Thank you for choosing SCOUPS. We value your satisfaction and are committed to providing exceptional service. Your trust in our products means the world to us.